Tertio SMS launches superior online support for industry leading business service management solutions
London 2nd August 2006 – IT service management solutions specialist, Tertio SMS, has unveiled its new look website at www.tertio-sms.com designed to provide hassle free, online support for all its customers' service management needs. The 'Tertio SMS Support Service' is now available at the click of a mouse enabling multi-channel access to the dedicated Tertio Support team, live chat with experienced technicians and remote access for the resolution of service faults.
Operational assistance and guidance on the maintenance of solutions provided by Tertio SMS and its third party product partners, including BMC Software, HP, CA and Alterpoint, is even easier to access via the new site, putting customers at the centre of the online support service. Automated pro-active remote monitoring of system performance is backed up by Tertio's comprehensive 'Three Level' service management agreement (SLA) giving customers the insurance and protection needed for the ongoing effective operation of their systems and networks.
Jazz Sandhu, Marketing Manager at Tertio SMS, adds: "We've put the customer at the very heart of our support service. Everything is designed around them. The new site gives access to product updates, patches and new releases. It is also a great source of information for visitors on the latest business service management, service management and network systems management industry solutions. Visitors can also download free research conducted by Tertio on subjects such as ITIL (the Information Technology Infrastructure Library). The site is designed to save time and provide expert advice round the clock."
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About Tertio SMS
Tertio Service Management Solutions (SMS) has been providing solutions to blue chip companies for over a decade, empowering organisations to deliver customer service excellence. It provides a comprehensive range of innovative Business Service Management, Service Management, and Network and Systems Management solutions, combining industry leading software applications with its specialist consultancy and support.
Tertio SMS de-merged from Tertio in 2002 and is headquartered in London. A financially strong company with a proven track record, and eleven consecutive profitable quarters, Tertio SMS has 40 employees, serving customers across Europe including T-Mobile, BAA, Credit Suisse,, Euronext Liffe, Lastminute, Siemens, Colt Telecoms and Sainsbury's.
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