Latest Research Shows Large Proportion of Companies Planning To Invest In IT Configuration and Management Tool In Next 12 Months
London, UK 25 September 2006 – Independent research carried out on behalf of service management specialists, Tertio SMS, shows growing support for configuration management databases (CMDB) with uptake planned to double from 20% to 39% within a year. Companies identified a number of drivers behind this with the desire to adopt an ITIL-based framework (stated by 44%), avoiding downtime (30%) and the need to manage change to system components and applications (28%) key to their CMDB investment.
A CMDB contains relevant information about the components of an organisation’s IT system and the relationship between those elements, allowing organisations to fully understand their IT infrastructure. An effective CMDB can support key IT functions, link IT to business services and support compliance reporting which in turn leads to a higher level of service quality and predictability. For those companies driving service improvement in their organisations through the ITIL framework the CMDB is a fundamental and core unifying component.
The research also analysed attitudes towards CMDB generally. Respondents highlighted a number of perceived benefits including: providing an overall co-ordinated picture of an organisation’s IT system (stated by 77%); the better management of assets (73%); minimising downtime (65%); reducing time wasted on changes to systems by IT staff (65%); more efficient planning of work (49%) and improved communication between business and IT departments (49%).
However, whilst six out of ten predicted productivity gains as a result of implementing a CMDB, a similar number (61%) did not have a CMDB in place, nor planned to within the next year.
Alan Greenberg, CEO at Tertio SMS, comments on the results: “IT infrastructures are getting more complex all the time and despite the growth in CMDB, too many organisations do not understand the technology that underpins their business. It’s only through having a CMDB in place that it’s possible to have a clear view of the intricate relationships between different IT components and be in a position to unite management applications and processes and effectively drive through service improvement programmes.“
Greenberg continues, “There are still a lot of people who are worried that, with infrastructure changing all the time, implementing a CMDB could prove difficult. There are challenges to implementing a CMDB however with a structured and staged approach it is possible to take a pragmatic approach to CMDB deployment and reap the associated rewards.”
The independent research was carried out online between July and August 2006 by Metrica.
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About Tertio SMS
Tertio Service Management Solutions (SMS) has been providing solutions to blue chip companies for over a decade, empowering organisations to deliver customer service excellence. It provides a comprehensive range of innovative Business Service Management, Service Management, and Network and Systems Management solutions, combining industry leading software applications with its specialist consultancy and support.
Tertio SMS de-merged from Tertio in 2002 and is headquartered in London. A financially strong company with a proven track record, and eleven consecutive profitable quarters, Tertio SMS has 40 employees, serving customers across Europe including T-Mobile, BAA, Credit Suisse, Euronext Liffe, Lastminute, Siemens, Colt Telecoms and Sainsbury’s.
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