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Devoteam has developed a specific methodology to deliver the maximum benefit from a Business Service Management implementation, whilst enabling our customers to take a structured and incremental approach.
The main elements of our approach are:
- Review IT service delivery - review of the service delivery approach both operationally & technical infrastructure
- Select key services - identification & feasibility review of key business services
- Analyse key business services - utilising the Tertio SMS methodology we can rapidly define end to end business service models
- Implement & operate - configuration & deployment of a BSM solution using our proven approach
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